Frequently Asked Questions
Answers to common questions about eSIM technology, activation, compatibility, and pricing.
An eSIM (embedded SIM) is a digital SIM built into your device. Instead of a physical card, you download a mobile plan directly to your phone. It works with iPhones (XS and newer), Samsung Galaxy S20+, Google Pixel 3+, and many other modern devices.
After purchasing, just tap the install button — your eSIM activates automatically. Go to Settings → Cellular/Mobile → Add eSIM and follow the prompts. The entire process takes under 60 seconds. No store visit needed.
Yes! Most modern smartphones support Dual SIM — your physical SIM stays active for calls and texts, while the eSIM provides data. This is perfect for travelers who want to keep their home number.
Our eSIM plans cover 190+ countries and territories worldwide, including all of Europe, North and South America, Asia, Africa, and Oceania. Check the specific plan details for exact country lists.
eSIM is actually more secure than physical SIM cards. It cannot be physically stolen or cloned, uses encrypted provisioning, and supports remote deactivation. Your data and identity are protected by industry-standard encryption.
Most travelers save 70-90% compared to traditional roaming charges. For example, 1GB of roaming data can cost $10-50 with your carrier, but only $1-5 with an eSIM data plan.
You can easily top up your data directly from the provider's app or website. No need to buy a new eSIM — just add more data to your existing plan. Some plans also offer unlimited data options.
Most phones from 2019 onwards support eSIM, including: iPhone XS/XR and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, Huawei P40 and newer. Check your phone's settings for 'Add eSIM' or 'Add Cellular Plan' option.
Most travel eSIM plans are data-only, which is perfect for using WhatsApp, Telegram, or other messaging apps for calls and texts over the internet. Some providers also offer plans with voice minutes and SMS.
Plan validity varies from 7 to 30 days, depending on the package you choose. The timer starts when you first connect to a network in your destination country, not when you purchase the eSIM.